Thomas Jaglin

• • integrated in two cross-functional teams with PMs, Engineers and Regulatory analysts (Integrations & Compliance)

• • designed, validated, delivered and saw implemented new data sources pages, consolidating and refactoring old pages into a central page, better suited to user's needs, with substantial usability improvements and reducing significantly related customer support efforts (15% reduction of ticket volume). The concept and designs were thoroughly tested by 2 rounds of prototype testing in collaboration with the researcher (recruitment and conduction) and delivered with thorough documentation.

• • designed and pushed significant updates to the design system, like global updates on disabled components state and semantic colour language (following user usability feedback) and introduced other updates and improvements (table component, badge, alert, toast etc.)

• • worked directly with C-level on high level rework of the company's user journeys to map out strategically new ideas and reworks to bring iteratively to the product.

• • integrated in a cross-functional team (Integrations)

• • designed and delivered to production user-centered and impactful new product pages (new compliance settings page, new integration pages etc.)

• • contributed to the design system by creating and styling multiple components (Tooltip, alert, toast)

• • developed strong branded illustrations, graphics, and brand assets that enhanced user engagement still in use and supported marketing objectives as well as the development of the product.

• • lead the redesign of the company's website, as well as introduced initiatives to reliably test the performance of all designs.