Vera S.

• Act as a business analyst and bridge between commercial teams and technical functions, translating business needs into scalable Salesforce processes, reports, and dashboards

• Build and maintain Salesforce dashboards for sales performance, pipeline visibility, financial reporting, and marketing campaigns, with views tailored to sellers, managers, and leadership.

• Drive continuous Salesforce improvements, including process enhancements, workflow updates (DOA matrix, org structure, targets), and issue resolution.

• Launch and manage an AI-powered Gong forecasting solution, replacing Salesforce-based forecasting and pipeline management, improving forecast accuracy and visibility.

• Executed end-to-end testing cycles (UAT and functional), ensuring new processes and system behaviours matched operational needs.

• Conducted extensive data validation to support accurate migration and ensure system readiness pre-launch.

• Supported the organisation-wide rollout of new Salesforce functionality, including user enablement, issue triage, and hypercare support.

• Collaborated in identifying and resolving post implementation bugs, stabilising the platform and improving adoption.

Managed end-to-end order processing for software and services, ensuring accuracy, compliance, and timely fulfilment. Worked closely with Sales, Finance, Legal, and Operations to validate contracts, pricing, and approvals, resolve order issues, and support smooth revenue recognition and customer onboarding.