À propos de Vincent
Experienced Executive with a demonstrated history of working in the information technology and services industry. Strong business development professional skilled in Operations Management, Customer Relationship Management (CRM), Workforce Management, Contact Centers, and Management
Anglais
Bilingue ou natif
Français
Bilingue ou natif
Néerlandais
Capacité professionnelle complète
Accepte de travailler sur site
Bruxelles (jusqu’à 50 km)
Expériences
- CALL COMMUNICATIONS.EU& Managing Directorjanvier 2004 - janvier 2022 (18 ans)Company specialized in Customer Contact Centre Management Strategy, Audit, Training and Business development
- Chatlayer.io•Headoctobre 2006 - janvier 2019 (12 ans et 3 mois)Author of the Belgian and European Customer Contact Survey. (2009-2020)•Author of various quantitative and qualitative studies (Altitude Software,CCC, …).•European Contact Center Lecturer and Moderator (CCC, Marketing Insiders Group, Altitude Software, Eptica, Turkcell, …)•Contact Center Audit Project (ING Bank, Turkcell, Group,Nespresso, Chatlayer, Belfius …).•Location Advisor (Fedex, Amazon Group,…).•Business Development Projects (Altitude Software, Vocalcom, Contextor, Ebos – Mifratel, Marketing Insiders Group, Collab, MyQM, Chatlayer …)•Development of training programs with European Universities (Milano, Luzern, Brussels Solvay) for contact centers agents, supervisors and managers.•Internal Trainer (D'Ieteren,Fedex, ING,…)•Ergonomics Development Project at Plantronics•Futurologist for the customer service activities (AI, Digital Transition,…) 10/2006-01/2019 ECCCO (European Confederation of Contact Centre Organizations)•Presidentof the European professional Body for Customer Contact Centers•Representativeof ECCCO at the European Commission as a lobbyist, in charge of the relations for customer service activities.
- ARAG -Legal ProtectionResources Managerjanvier 1992 - janvier 1994 (2 ans)Brussels, BelgiumHead of Social LawDepartment•TeamMember for the elaboration and revision of the legal defense policies generalconditions
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Formations
- Licence en droitUCL1994