Description

Certified Salesforce Consultant (3x Salesforce Certified) and Business Analyst, with a background in software engineering and a strong business mindset. I support companies in analyzing their needs, designing, and implementing high-performance Salesforce solutions across Sales Cloud, Service Cloud, and Financial Services Cloud (FSC).

Experienced in facilitating business workshops, delivering Salesforce demos, and translating business challenges into concrete CRM solutions, I combine technical expertise with a customer-centric approach and a strong understanding of business processes. My goal is to optimize CRM performance, enhance customer experience, and ensure long-term user adoption of implemented solutions.

Domaines d’expertise

Langues

Anglais
Bilingue ou natif
Français
Bilingue ou natif
Arabe
Bilingue ou natif

Préférences en matière de lieu de travail

Accepte de travailler sur site

Paris (jusqu’à 50 km)

Ohana
Business Analyst & techno-functional Consultant– Salesforce
BANQUE & ASSURANCES
octobre 2024 - Aujourd'hui (1 an et 8 mois)
Paris, France
Analysis of the current Salesforce environment (solutions, automations, data). Facilitating workshops with stakeholders to identify needs and enhance business processes. Documented progress and provided insights for sales leadership. Design and configuration of new Salesforce functionalities (customer relationship management, workflow automation, and flows).
Supported sales teams with change management and training.
Business analysis Administrateur Salesforce salesforce fsc Salesforce Salesforce Workshop facilitation
D&A TECHNOLOGIES
techno-functional Consultant – Salesforce
BANQUE & ASSURANCES
janvier 2020 - septembre 2023 (3 ans et 8 mois)
Casablanca, Maroc
Led Salesforce demos/workshops for sales teams, driving solution adoption for IlaBank.
Designing Salesforce solutions leveraging Service Cloud features, based on the gathered requirements and process analysis. Converted business needs into CRM solutions, enhancing customer experience and sales. Configured workflows and managed documentation for client efficiency.
Provided real-time sales insights with custom dashboards and reports.
Supported users and presented user stories to boost solution adoption. Collaborated with teams to design and implement Salesforce solutions.
Used Jira for task coordination and project updates.
Achieved three Salesforce certifications while managing full-time duties.
Business development developer salesforce Administration Salesforce Salesforce Workshop facilitation salesforce product demonstration

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Certified in Moral Foundations of Politics
(Yale University
Certified in Moral Foundations of Politics
Master's in Engineering
National School of Applied Sciences
2021
Master's in Engineering