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Yoka SolaYS

Yoka Sola

Customer Success Manager

550 €/jour
Paris, FR
15 ans et +

Délai de réponse moyen : 1h

À propos de Yoka

Customer Success Manager with 15+ years of experience in client relations, premium customer experience and account coordination in international environments.

My background includes roles in luxury, finance and high-end customer-facing businesses, where I handled demanding clients, supported account relationships and contributed to a high standard of service delivery.

I can support companies with:
•client relationship management
•customer follow-up and coordination
•account support
•customer experience improvement
•issue resolution and cross-team communication

I am recognized for my service mindset, strong interpersonal skills, attention to detail and ability to build trust with clients. I work fluently in French and English.
  • Anglais

    Bilingue ou natif

  • Allemand

    Bilingue ou natif

  • Français

    Bilingue ou natif

Accepte de travailler sur site
Paris (jusqu’à 50 km)

Expériences

  • Amaya Ora
    Founder
    RESSOURCES HUMAINES
    septembre 2025 - Aujourd'hui (9 mois)
    Paris, France
    Founder-led research and validation project focused on women navigating career transitions.

    Main responsibilities:
    •conducted 65+ qualitative user interviews
    •analyzed recurring decision patterns, blockers and unmet needs
    •translated research into positioning, segmentation and messaging recommendations
    •tested early value propositions and market hypotheses
    •built the first foundations of the product and go-to-market approach

    Project currently in incubation phase.
    Client Onboarding Cross-cultural Communication Skills Customer Care customer service Market Research
  • Something New
    Founder
    septembre 2025 - Aujourd'hui (9 mois)
    Paris, France
    Working on:
    • • problem framing and market segmentation
    • • synthesis of 65+ qualitative user interviews
    • • identification of recurring decision failure patterns
    • • early data and AI hypotheses around decision intelligence
  • Builders Factory
    Founder start-up program
    janvier 2026 - février 2026 (1 mois)
    Paris, France
    Worked on:
    • • problem framing and market positioning
    • • user research and interview synthesis
    • • value proposition clarification and product scope definition
    • • trade-offs and core feature prioritization (0→1)
    • • early MVP framing and go-to-market hypotheses
    • • exposure to experienced founders, operators, and investors

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Formations

  • Master's degree
    IDRAC Business School
    2007
    Master's degree
  • Diplom Betriebswirtin
    Duale Hochschule Baden-Württemberg (DHBW) Mosbach
    2007
    Diplom Betriebswirtin

Compétences

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